Privacy policy

Privacy Policy

Last updated: October 16, 2025

1. Introduction

Diwan Perfume operates this online store and website to provide customers with a curated shopping experience. We are powered by Shopify Inc., which enables us to offer secure online transactions, store management, and analytics tools.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase through our Services, in compliance with Shopify’s Privacy Policy and the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

We may collect and process the following types of personal information:

  • Contact Details: Name, billing address, shipping address, email address, and phone number.
  • Payment Information: Credit or debit card details, payment method, transaction details, and payment confirmation.
  • Account Information: Username, password, preferences, and order history.
  • Transaction Details: Products viewed, added to cart, purchased, returned, or exchanged.
  • Device & Usage Data: IP address, browser type, device identifiers, and interaction with our website (via cookies or analytics).
  • Communications: Any correspondence or feedback sent to us via email, chat, or social media.

We only collect personal information that is reasonably necessary for our business functions and to provide our Services to you.

3. How We Collect Personal Information

We collect personal information from:

  • Directly from you, when you make a purchase, create an account, subscribe to newsletters, or contact us.
  • Automatically, when you use our website (e.g., through cookies, analytics, and log files).
  • From Shopify, which powers our online store and payment systems.
  • From service providers and marketing partners that assist in advertising, shipping, and payments.

4. How We Use Your Personal Information

We use your personal information to:

  • Provide and Manage Services: Process orders, deliver products, handle returns, and provide customer support.
  • Improve Our Store: Analyse site usage and enhance our offerings and user experience.
  • Marketing and Promotions: Send marketing emails, offers, or updates you’ve consented to receive. You may opt out anytime by clicking “unsubscribe” or contacting us directly.
  • Fraud Prevention and Security: Detect and prevent fraudulent or unauthorized activities.
  • Legal Compliance: Meet our legal obligations and cooperate with lawful requests from authorities.

We do not sell, rent, or trade your personal information to third parties.

5. Disclosure of Personal Information

We may disclose your personal information to:

  • Shopify, which hosts our store and processes transactions securely.
  • Third-party service providers, including payment gateways, couriers, data storage, analytics, and IT support partners.
  • Marketing partners, for targeted advertising (where you have consented).
  • Regulatory authorities, if required by law or to protect our rights and users’ safety.
  • In business transactions, such as a merger, sale, or business restructuring.

Some recipients may be located overseas (for example, in Canada, the United States, or other Shopify data centre locations). We take reasonable steps to ensure any overseas data transfers comply with the Australian Privacy Principles.

6. Shopify and Data Hosting

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on secure servers behind a firewall.

For details about Shopify’s privacy practices, please visit:
🔗 https://www.shopify.com/legal/privacy

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Maintain your session and shopping cart,
  • Understand website performance,
  • Deliver personalized content and advertisements.

You can disable cookies through your browser settings, though some features of the website may not function properly without them.

8. Data Security and Retention

We use reasonable physical, technical, and administrative safeguards to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

While no online transmission is completely secure, we continually update our security practices.

We retain personal information only as long as necessary to:

  • Fulfil the purposes described in this policy,
  • Comply with legal or regulatory obligations, or
  • Resolve disputes and enforce agreements.

9. Your Rights and Choices (Australia)

Under the Australian Privacy Principles, you have the right to:

  • Access personal information we hold about you,
  • Request correction of inaccurate or outdated information,
  • Withdraw consent for marketing communications,
  • Make a complaint if you believe your privacy rights have been breached.

You may exercise these rights by contacting us via the details provided below. We will respond within a reasonable timeframe (generally within 30 days).

10. Children’s Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal information, please contact us to request deletion.

11. Complaints and Contact

If you have concerns about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

Contact Details:
Email: diwansperfume@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

12. International Transfers

Your personal information may be transferred outside of Australia when processed by Shopify or our service providers. Where this occurs, we ensure that appropriate safeguards are in place, consistent with the Australian Privacy Principles.

13. Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The revised version will be posted on our website with an updated “Last Updated” date.