Shipping policy

Shipping Policy

Last updated: 16/10/2025

1. Order Processing / Handling Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving full payment, unless otherwise noted.
  • Orders placed after our daily cut-off time (see below) will begin processing on the next business day.
  • We do not process or ship orders on Saturdays, Sundays, or public holidays.

Order cut-off time (local time):

  • Orders placed by 2:00 pm (local) on a business day will generally be processed that same day.
  • Orders placed after 2:00 pm will usually be processed the next business day.

2. Domestic Shipping (Australia)

We use Sendle and Australia Post for domestic deliveries.

Australia Post Options & Transit Times

We offer the following Australia Post services:

  • Parcel Post — typical transit: 2–6 business days domestically Express Post — typical transit: 1–3 business days (for eligible areas)

Notes / caveats:

  • Transit times are estimates and depend on origin, destination, and any network delays.
  • Parcel Post and Express Post both have size, weight, and dimensional limits (e.g. maximum weight up to 22 kg, maximum side length ~105 cm
  • Where applicable, “next business day” delivery is only available in the Express Post next-day network to certain locations (capital cities, major centres) and is not guaranteed for all addresses.

Sendle Domestic Service & Transit Times

We also offer Sendle as an alternative (or in combination) for domestic delivery:

  • Typical transit: 1–4 business days for many metro/regional routes.
  • Sendle provides an estimated delivery timeframe during booking; that serves as a guide, but it is not a guaranteed delivery date.
  • If a parcel is delayed beyond the estimate, most delays are resolved within 2 business days.
  • Sendle offers free tracking, “authority to leave”, and redelivery where applicable. 
  • Some lighter parcels may qualify for free pickup (500 g threshold) for all levels; for 250 g, free pickup may apply depending on your “level” and volume. 

Important disclaimers for all domestic shipping:

  • We are not responsible for delays caused by the courier, weather, or exceptional events (e.g. natural disasters, strikes).
  • Risk passes to you upon delivery to the address you provided (i.e. once the carrier delivers).
  • You must ensure your address is correct. We are not liable for failed deliveries if address details are incorrect.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, volume, destination, and carrier/service selected (Sendle or Australia Post).
  • We may offer flat-rate shipping, free shipping thresholds, or promotional shipping offers (e.g. “free shipping over $X”).
  • Any handling or packaging fee (if any) will be included and disclosed at checkout.
  • We do not charge hidden fees after purchase.
  • If a shipping label is voided (e.g. cancellation), refunds of shipping charges will be processed according to courier policies (e.g. voiding via Australia Post must be done in your MyPost Business account)

4. Order Cutoff, Holidays & Peak Periods

  • During peak periods (e.g. holiday season, sales, promotional events) processing and transit times may be longer.
  • We reserve the right to temporarily modify shipping cut-off times or processing lead times during such periods — notice will be posted on the site.
  • Public holidays and non-business days may extend transit.

5. Delays, Lost Items & Claims

  • If a parcel is delayed beyond the estimated window with no tracking progress, please contact us and we will lodge enquiries with the courier on your behalf.
  • For lost or damaged parcels, we will assist in lodging claims with Sendle or Australia Post in accordance with their policies.
  • In the event of a successful claim, we will either replace the item or refund (including original shipping) as appropriate.
  • We are not liable for losses attributable to the courier or customs once the parcel is accepted by them, except where required by law.

6. Customer Responsibilities

  • Provide a complete, accurate, and deliverable address.
  • Be aware of any local customs, import regulations, or restricted items in your country.
  • Be available to accept delivery, or provide safe delivery instructions if the courier offers “authority to leave.”
  • Report delivery issues (non-receipt, damage) to us within [e.g. 7 business days] after expected delivery.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time (e.g. if courier services change, or new shipping options are added). The latest version will be posted here with a “Last updated” date.